Resume

June 2018 - July 2020 [Lost job due to COVID effects on tourism economy]

Experience Researcher + Designer - NYC & Company

• UX Research Lead: I wrote the initial UX research strategy for the organization and oversaw implementation within the experience design process.

• UX Research Tasks: Usability testing at all stages of product development, survey composition, participant recruitment, user interviewing, moderated card sorting exercises, competitive and comparative heuristic analysis.

• Presented UX research findings to stakeholders, including CMO.

• Helped build NYCgo’s foundational design system, Pulse, through Sketch and InVision DSM.

• Produced wireframes and prototypes for various NYCgo campaigns, including NYC Restaurant Week and NYC Broadway Week.

May 2018 - June 2018

UX Research Intern - ClassPass

• Completed a persona study for the ClassPass product and marketing teams to use for future strategies.

• Collaborated with the data analytics team to determine the most appropriate users to recruit for interview.

• Facilitated 20+ remote and in-person user interviews.

• Coordinated participant compensation.

• Developed four unique user personas by synthesizing the results of our interviews through affinity mapping.

• Presented results to stakeholders.

January 2018 - April 2018

UX Consultant - WellCare Nurses

• Research lead for an initial website design project for an in-home caregiving company.

• Conducted user interviews with various user groups (administrative staff, nurses, patient families).

• Led usability testing initiatives during the lo-fi and hi-fi stages of the product design process. 

• Completed a total rebranding for the company that resulted in a functional high-fidelity prototype of the responsive web design to be shipped for development.

Education

General Assembly 

UX Design Immersive

2017 - 2018

User Experience Design Certification

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Completed the 10-week full-time immersive course in User Experience Design at the General Assembly NYC campus. 

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In this program I learned how to apply my previous research experiences to the field of digital product design.  

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Skills acquired: 

• Design Thinking

• Storyboarding

• Wireframing

• Prototyping

• Product Testing

Pacific University School of Graduate Psychology

2013-2015

Master of Science, Clinical Psychology

Magna Cum Laude

Clinical Training: Gestalt Therapy

Speciality: Organizational Behavior

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Research Experience: 

• Completed a qualitative case study thesis project exploring the experiences of care providers who work with domestically sex-trafficked youths

• Worked on a long-term program evaluation of a local shelter for women experiencing homelessness. Conducted hours of interviews with the clients and staff to ultimately provide user-centered recommendations for program improvement

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Oregon State University Honors College

2009 - 2013

Honors Bachelor of Science, Psychology

Magna Cum Laude

Major: Psychology

Minor: French

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Research Experience: 

• Applied behavior analysis (ABA) psychology lab qualitative research assistant: 

  • Collected observational data in the classroom environment for elementary aged children with behavioral disorders

• Social Cognition psychology lab research assistant:

  • Conducted quantitative, survey-based data collection for a longitudinal study investigating the effects of meditation on causal uncertainty