June 2018 - July 2020 [Lost job due to COVID effects on tourism economy]
Experience Researcher + Designer - NYC & Company
UX Research Lead: I wrote the initial UX research strategy for the organization and oversaw implementation within the experience design process.
UX Research Tasks: Usability testing at all stages of product development, survey composition, participant recruitment, user interviewing, moderated card sorting exercises, competitive and comparative heuristic analysis.
Presented UX research findings to stakeholders, including CMO.
Helped build NYCgo’s foundational design system, Pulse, through Sketch and InVision DSM.
Produced wireframes and prototypes for various NYCgo campaigns, including NYC Restaurant Week and NYC Broadway Week.
May 2018 - June 2018
UX Research Intern - ClassPass
Completed a persona study for the ClassPass product and marketing teams to use for future strategies.
Collaborated with the data analytics team to determine the most appropriate users to recruit for interview.
Facilitated 20+ remote and in-person user interviews.
Coordinated participant compensation.
Developed four unique user personas by synthesizing the results of our interviews through affinity mapping.
Presented results to stakeholders.
January 2018 - April 2018
UX Consultant - WellCare Nurses
Research lead for an initial website design project for an in-home caregiving company.
Conducted user interviews with various user groups (administrative staff, nurses, patient families).
Led usability testing initiatives during the lo-fi and hi-fi stages of the product design process.
Completed a total rebranding for the company that resulted in a functional high-fidelity prototype of the responsive web design to be shipped for development.
UX Design Immersive
2017 - 2018
User Experience Design Certification
Completed the 10-week full-time immersive course in User Experience Design at the General Assembly NYC campus.
In this program I learned how to apply my previous research experiences to the field of digital product design.
Pacific University School of Graduate Psychology
Master of Science, Clinical Psychology
Magna Cum Laude
Clinical Training: Gestalt Therapy
Speciality: Organizational Behavior
Completed a qualitative case study thesis project exploring the experiences of care providers who work with domestically sex-trafficked youths
Worked on a long-term program evaluation of a local shelter for women experiencing homelessness. Conducted hours of interviews with the clients and staff to ultimately provide user-centered recommendations for program improvement
Oregon State University Honors College
2009 - 2013
Honors Bachelor of Science, Psychology
Magna Cum Laude
Applied behavior analysis (ABA) psychology lab qualitative research assistant:
Collected observational data in the classroom environment for elementary aged children with behavioral disorders
Social Cognition psychology lab research assistant:
Conducted quantitative, survey-based data collection for a longitudinal study investigating the effects of meditation on causal uncertainty
Sketch (App + Paper)
InVision (Web, Studio, DSM)